We want you to be happy with your purchase. In the unlikely situation you are not satisfied we would welcome you to contact us. We are happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- Flowers / plants have been cared for in accordance with the care instructions provided
- We are notified about any issues within 2 days of purchase, delivery or collection
- The item is either returned to us or photographic evidence is provided by email
- Proof of purchase is provided
If non of the above conditions are met, we regret to inform that we may be unable to process any claims for exchanges or refund.
Sales item(s) are non-exchangeable nor returnable.
1. VALIDITY FOR EXCHANGES & RETURNS
For perishable goods such as flowers and plants returns should be made within 2 days of taking receipt of the goods, and 20 days for non perishables.
2. EXCHANGES AT OUR SHOP
2.1 You will need to bring along your original receipt together with the item(s)
2.2 You will be entitled to an exchange of any item(s) in the shop immediately after evaluation by our florist and they have confirmed that the claim is valid
2.3 If the value of the exchange item(s) is higher than the original item(s), you will be required to pay the difference.
2.4 Store credit will be issued in the form of a gift voucher if the value of the exchange item(s) is lower than the original item(s)
2.5 Alternatively items can be exchanged for store credit in the form of a gift voucher.