Terms and Conditions

Welcome to TIME4FLOWERS LTD Trading as Time for Flowers.

These terms and conditions outline the rules and regulations for the use of Time for Flowers Website, located at www.timeforflowers.co.uk.

We reserve the right to suspend, restrict or terminate this website at any time and update or modify these terms and conditions at any time without prior notice.

Your use of www.timeforflowers.co.uk following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website. Do not continue to use www.timeforflowers.co.uk if you do not agree to all of the terms and conditions stated on this page.

Limitations of Liability

Whilst Time for Flowers uses reasonable endeavours to ensure that the website is secure and safe to use, we shall not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. In the event that this website is unsuitable for purpose, do not continue to use. Time for Flowers will not be liable for the protection of any information provided in such circumstances. In no event will Time for Flowers nor their respective officers, directors, employee, shareholders, affiliates, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission, of this website be liable whether under contract, including negligence or otherwise for losses that were not caused by our breach of these terms, this includes business losses such as loss of profits, income, revenue , anticipated savings, business, contracts, goodwill or commercial opportunities. In no event will Time for Flowers be liable for any damages whatsoever arising out of any act or omission by any other person including, without limitation, any content provided, or representation made, by another person.

Copyright and Trademark

Unless otherwise indicated, material on this website, including but not limited to texts, images, illustrations, software, audio clips, video clips, animation files, is subject to the copyright and trademark rights of Time for Flowers Ltd Limited. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of Time for Flowers. All rights reserved.

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain sizes, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

From time to time it my be necessary to make full or partial substitution of a product. Any substituted items will be of equal or higher value than the original. Should the substitutes be vastly different from the original and where possible, we will contact you, the customer to advise and discuss potential options.

Should you be unhappy with a substitution made, please refer to our Returns & Exchanges policy.

Delivery Limitations

When an order is placed, it will be delivered to an address designated by the customer as long as that delivery address is compliant with the shipping and delivery policy contained on this website. All purchases from this website are made pursuant to a delivery contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the item

Your Account

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password. This website and Time for flowers Ltd reserves the right to refuse service, terminate accounts, remove or edit content or cancel orders. By placing an order, you warrant that you are over 18 years of age, and that you are providing www.timeforflowers.co.uk with accurate, truthful information and that you have the authority to place the order. Please refer to our privacy policy for Data protection and information we collect.

Returns & Exchanges

We want you to be happy with your purchase. In the unlikely situation you are not satisfied we would welcome you to contact us via the contact us page listed at the bottom of the website. We are happy to provide exchanges and returns for all items purchased from us if the following conditions are met:

  • Flowers / plants have been cared for in accordance with the care instructions provided
  • We are notified about any issues within 2 days of item receipt
  • The item is either returned to us or photographic evidence is provided by email
  • Proof of purchase is provided
  • You are the customer

If any of the above conditions are not met, we regret to inform that we may be unable to process any claims for exchanges or refund.

Please note that discounted item(s) are non-exchangeable nor returnable - this is because these items are either discontinued and/or have a reduced shelf life hence the discount.

Validity for Exchanges and Returns

    • For perishable goods such as flowers and plants returns should be made within 2 days of taking receipt of the goods, and 20 days for non perishables.

Exchanges at our Shop

    • You will need to bring along your original receipt together with the item(s)

    • You will be entitled to an exchange of any item(s) in the shop immediately after evaluation by our florist and they have confirmed that the claim is valid

    • If the value of the exchange item(s) is higher than the original item(s), you will be required to pay the difference.

    • Store credit will be issued in the form of a gift voucher if the value of the exchange item(s) is lower than the original item(s)

    • Alternatively items can be exchanged for store credit in the form of a gift voucher.

Our Mission

To provide friendly, first class customer service, understand our customers needs and create top quality bouquets and arrangements at reasonable prices. Whilst practicing our art we have made an active effort to reduce our footprint by already reducing plastic usage by over 80% through innovative packaging materials.

Our Stories

Wind, rain, hail, snow or even a baby cannot stop us. Saturday, June 18th 2016, Chantelle was heavily pregnant and experiencing some pains, she was also busy putting the finishing touches to one of our lovely brides wedding flowers. Being the trooper she was, she completed the flowers, we delivered them along with some corporate hotel arrangements and nipped in to the maternity unit where 30 minutes later she gave birth to our bouncing boy Reggie!

Our Approach

Our staff are not just trained in floristry, we make sure our team understand how to deliver excellent customer service. In addition to this, because we are a local community florist we take the time to get to know our customers, many of who have become friends. We’ve even made a few four-legged friends!

Our Philosophy

What is more beautiful than flowers. Their colours, textures and fragrance satisfy all of the senses. Although we can work to designs, the very individuality of each flower makes every creation unique.

Each morning arriving at the shop reminds us if Christmas as a child, when you would creep downstairs to see if Santa had been. Although Santa in this case is the flower delivery man.